FAQ's
What types of products does Luxe Loft London offer?
We offer a curated selection of high-quality, luxurious home decor items, including statement pieces, elegant tableware, and buffet decor rentals for weddings and parties.
How can I place an order?
You can place an order directly through our website. Simply browse our collections, add items to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, as well as PayPal and other secure payment options such as Moneris.
How long does shipping take?
Shipping times vary depending on your location. Generally, orders are processed within 1-2 business days and delivered within 5-7 business days. You will receive a tracking number to monitor your shipment.
Do you ship internationally?
Currently, we ship within Canada and USA. We are working on expanding our shipping options to include international destinations.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase or if you receive a defective or damaged product, you can return or exchange it within 30 days of delivery.
How do I return an item?
To return an item, please contact our customer support team to initiate the process. We will provide you with a return authorization and instructions on how to return your item.
What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact our customer support team immediately. We will arrange for a return or exchange, hassle-free.
How can I contact customer support?
Our customer support team is available to assist you via email or phone. You can find our contact information on the "Contact Us" page of our website.
Do you offer a reward points program?
Yes, we offer a reward points program that allows you to earn points with every purchase. You can redeem these points for discounts on future purchases.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.